Professionals learning practical commercial skills together

ZEN SALES & CX ACADEMY • UGANDA & EAST AFRICA

Build Practical Skills That Improve Careers, Customers and Revenue.

Intensive four-week professional programmes for employees, entrepreneurs, graduates and corporate teams—built around practical tools, real business cases, role-plays, assessments and a workplace-focused capstone.

Founding-cohort fees start from UGX 450,000
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WHAT THE ACADEMY IS

Where Zen Advisory Group Trains People—Not Just Organisations

Zen Sales & CX Academy is Zen Advisory Group’s professional-development arm. Our Sales Performance and Customer Experience Transformation practices help organisations fix systems and strategy; the Academy develops the individuals and teams who make those systems work.

Four weeks. Practical tools. A real workplace capstone. Skills you can apply immediately.

TWO FLAGSHIP PROGRAMMES

Start with the commercial capability your work demands.

CUSTOMER EXPERIENCE

Zen Professional Certificate in Customer Experience Management

4 weeks • 2 facilitated sessions per week • 24 guided learning hours

FOUNDING COHORTUGX 450,000per participant
Week 1CX strategy, customer expectations and journey mapping
Week 2Service standards, complaint management and customer retention
Week 3CRM systems, customer data and Voice of the Customer
Week 4CX measurement, dashboards, reporting and improvement planning
SALES EXCELLENCE

Zen Professional Certificate in Sales Excellence

4 weeks • 2 facilitated sessions per week • 24 guided learning hours

FOUNDING COHORTUGX 450,000per participant
Week 1Prospecting, lead qualification and value-based selling
Week 2Sales conversations, presentations and objection handling
Week 3Negotiation, closing and professional follow-up
Week 4CRM, pipeline management, targets and sales performance reporting

HOW LEARNING WORKS

Built for application—not passive attendance.

Each participant learns, practises, applies and presents. Certification depends on attendance and demonstrated work.

01

Learn

Two facilitated sessions each week with real business cases.

02

Practise

Role-plays, exercises, templates and weekly assignments.

03

Apply

Build a workplace-focused capstone throughout the programme.

04

Present

Complete a final presentation and practical assessment.

Certification requirements

Minimum 80% attendance and 60% overall assessment score. Participants who meet the requirements receive a Zen Professional Certificate of Completion issued by Zen Advisory Group.

FEES & PAYMENT

Professional learning with clear, transparent pricing.

UGX 250,000 reserves an individual place. The balance is due before Week 3. Certification requires full payment and successful completion.

Founding-cohort individualUGX 450,000
Standard individual feeUGX 600,000
Corporate group of 5UGX 2,500,000
Customised in-house programmeFrom UGX 3,500,000
Sponsored student or graduate seatUGX 450,000
In-house pricing depends on participant numbers, customisation, venue, assessment, reporting and coaching requirements.

FOR EMPLOYERS & CORPORATES

Develop individuals—or transform the capability of an entire team.

Choose public-cohort seats for selected employees, or ask Zen to customise the programme around your products, customers, CRM, pipeline and real performance challenges.

Sponsor Employees

Purchase places in the public cohort for individual employees or graduates.

Sponsor an Employee →

COMING SOON

A focused portfolio—expanding only as demand is proven.

Register interest in Sales Leadership & Pipeline Management, Customer Experience Leadership, Key Account Management, or CRM & Customer Data Management.

Register Programme Interest →
Certificate clarification

These are professional skills-development programmes delivered by Zen Advisory Group. They are not currently university degrees, diplomas or nationally accredited academic qualifications. Any future joint certification arrangement will be announced only after a formal partnership agreement is completed.

READY TO MOVE FORWARD?

Build skills that improve the way you sell, serve and lead.

Join the Next CohortRequest Corporate Training